All of the fields on the Voice Announcement Measurements report apply to announcements are administered as type integrated or integ-rep.
The following fields do not apply for all other announcement types (for example, analog, aux-trunk):
Mport Plays
Max Pts
Max Call
Name |
Description |
Switch Name |
The administered switch name. |
Date |
The date and time of the report submission. |
Play Ports |
The number of ports available on the media module. This field displays only with the integ-all qualifiers. |
Max Callers on Board in Period |
The peak number callers simultaneously connected to a media module (sum of the ports) at the same time. This field displays only with the integ-all qualifiers. |
All-Ports-Busy in Period |
A count of how many times the all-ports-busy condition occurred within the reporting period. This field displays only with the integ-all qualifiers. |
Ann No. |
The administered announcement number. |
Ext |
Assigned extension. |
Name (first 24 chars) |
The first 24 characters of the 27-character announcement name as administered on the announcement form. |
Meas Hour |
Measurement Hour. The starting time (using 24-hour clock) of the hour during which the data is recorded. |
Play Reqts |
Play Requests. The number of requests to play this announcement.
If there is a queue, equals the number of times played plus abandons If there is no queue, equals the number of times played plus busys no ports are available) |
Calls Que |
Calls Queued. The number of announcements that were held in queue while waiting for a port during the period. |
ASP |
Average speed-to-play from the time the request to play the announcement went into the queue until the time it starts playing. Abandoned calls that are waiting for announcement port are not included in the calculation (sum of the queue time divided by the number of calls queued). |
PSP |
Peak speed to play, that is, the maximum amount of time an announcement was in the queue until the time it starts playing. |
Queue Drops |
Calls that dropped while in queue. A count of the individual calls that had to queue but dropped while waiting during the period - this includes calls abandoned by the caller and VOA aborts but excludes calls that were waiting but answered by an agent. |
MPort Plays |
Multi-port Plays. A count of how many times the announcement played through more than one port simultaneously during the period. |
Mx Pt |
Maximum Ports. The peak number of ports used simultaneously for playing the same announcement during the period. |
Max Cls |
Maximum Calls. The peak number callers simultaneously connected to a port by announcement during the period. |
