Using the call log

Last Updated : Mar 05, 2024 |

Your call log is stored centrally by the IP Office system. The same centralized call log is shared by your Avaya Workplace Client, any Avaya phone (for example 9600 or J100 Series) you are logged onto, and the IP Office user portal application.

Your call log moves with you if you log on and log off from different phones and applications that support the centralized call log. This includes hot desking within a network.

Depending on the type of IP Office system, your call log contains up to either 60 call records (Server Edition) or 30 call records (IP500 V2). When the maximum number of records is reached, any new call record replaces the oldest call record.

You can use the call log to make calls or to store contacts as a personal speed dial. You can also edit the call log to remove a specific call record or all call records.

The call logs of Workplace Meetings calls from another simultaneously logged-in device are not logged in the records.

In addition to personal calls, your centralized call log can include up to 10 call records for hunt group. The new call record replaces the oldest record when reaches the limit.

Missed Call Indicator and Missed Call Count

In addition to displaying your centralized call log, Avaya Workplace Client also displays a missed call indicator. The missed call count is updated per user, not per call. The missed call count is the sum of all the missed calls from a user, even if some of those missed calls was reviewed in the call history screen already.

Note:
  • The Avaya Workplace Client device must have time accurately configured for reliable display of missed call counts.

  • On iOS devices, while Avaya Workplace Client is in the background or idle state:

    • The missed calls badge is not synchronized with call log changes made on your other simultaneously logged-in devices.

    • The missed calls badges count is the sum of all the missed calls.

    • The call history screen is updated by bringing the Avaya Workplace Client client application to the foreground.