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Using Avaya Workplace Client for IP Office

Table of Contents

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  • Notices
  • Introduction
    • Purpose
      • Avaya Workplace Client for IP Office overview
      • Emergency calls
      • Client modes
      • Avaya Workplace Client resilience
    • Avaya Workplace Client navigation
      • Viewing the Avaya Workplace Client tutorial
      • The desktop client screen
      • The mobile client screen
      • Icons
      • Shortcut keys for Avaya Workplace Client for Mac and Windows
  • Call Handling
    • Making and handling calls
      • Emergency calls
      • Making an audio or video call
      • Answering or declining a call
      • Ending a call
      • Auto-answering calls
      • Recording a call
      • Listening to voice mails
      • Configuring call forwarding to destination for desktop clients
      • Configuring call forwarding to destination for mobile clients
      • Viewing the call quality statistics
      • Deleting a call history entry
      • Deleting all call history
    • Hunt Groups
      • Viewing the hunt groups list
      • Enabling a hunt group manually
      • Disabling your hunt group membership
    • Managing Calls
      • Using Avaya Workplace Client as the default application for telephony services
      • Sending all calls to voice mail when your presence status is set to Do Not disturb
      • Sending all VoIP calls to voice mail
      • Entering digits during a call
      • Muting and unmuting a call
      • Placing a call on hold and resuming the call
      • Pausing and resuming a video call
      • Stopping the video transmission in a call
      • Escalating an audio call to a video call or an instant message to a call
      • Transferring a call
    • Using the call log
      • Centralized call log field descriptions
      • Call log call scenarios
    • Call management overview
      • Call management using the MacBook Pro touch bar
      • Call management using Avaya Vantage
      • Making a call using Off-hook dialing
      • Call management using an Avaya L100 Series USB headset
      • Call management using a Plantronics headset
      • Call management using iOS CallKit
      • Call management using Siri
    • Desk Phone Mode
      • Enabling the desk phone mode
      • Desk phone mode limitations
        • Limitation of desk phone mode for shared control
    • Using Avaya Workplace Client on a virtual desktop
      • Enabling the Workplace client mode
      • Limitations in Workplace client modes
    • Other Phone Mode
      • Features supported in Other Phone mode
      • Adding an Other Phone mode phone number
      • Enabling Other Phone mode
      • Answering and declining calls in Other Phone mode
      • Disabling Other Phone mode
      • Deleting an Other Phone number
      • Incoming and outgoing calls in Other phone mode
      • Limitations in Other phone mode
    • Simultaneous mode
      • Simultaneous Mode Devices
      • Retrieving a call from your other phone
      • Moving a call to your other phone
      • Simultaneous mode limitations
    • Twinning
      • Enabling mobile twinning
      • Switching between twinning modes
      • Retrieving a twinned call
      • Moving a twinned call
  • IP Office Conferencing
    • Meet-Me Conference overview
      • Meet-Me Conference states
      • Meet-Me Conference ID
      • Meet-Me Conference moderator and participant controls
      • Viewing the list of participants and other controls
      • Mute everyone in Meet-Me Conference
      • Unmute everyone in Meet-Me Conference
      • Muting a single participant
      • Unmuting a single participant
      • Disconnecting a participant from Meet-Me Conference
      • Adding a participant in Meet-Me Conference
      • Ending conference for everyone
      • Recording a meeting in Meet-Me conference
      • Enabling lecture mode in Meet-Me Conference
      • Disabling lecture mode in Meet-Me Conference
      • Enabling entry tone in Meet-Me Conference
      • Disabling entry tones in Meet-Me Conference
      • Enabling continuation Meet-Me Conference
      • Disabling continuation in Meet-Me Conference
      • Enabling lock meeting in Meet-Me Conference
      • Disabling lock meeting in Meet-Me Conference
      • Leaving the Meet-Me Conference
    • Ad hoc conference for Avaya Workplace Client overview
      • Starting an ad hoc conference in desktop clients
      • Adding contacts to an existing call for ad hoc conference in desktop clients
      • Merging two point-to-point calls to create an ad hoc conference call in desktop clients
      • Adding contacts to an existing call for ad hoc conference in mobile clients
      • Viewing the list of participants and conference controls
      • Mute everyone in ad hoc conference
      • Unmute everyone in ad hoc conference
      • Muting a single participant
      • Unmuting a single participant
      • Disconnecting a participant from ad hoc conference
      • Leaving the ad hoc conference
  • Managing Contacts
    • Managing contacts
      • Viewing the self-contact information
      • Searching for a contact
      • Creating a new contact
      • Deleting a contact
    • Contact avatars
      • Your self-avatar
  • Messaging and Presence
    • Presence
      • Setting your personal presence status
      • Management of incoming calls and instant messages during DND
      • Changing your presence note
    • Instant messaging
      • Starting an instant message conversation
      • Status of sent instant messages
  • Other Tools
    • Avaya calling for a Microsoft Teams overview
      • Installing the Avaya Calling for Microsoft Teams application
      • Logging into the Avaya Calling for Microsoft Teams application
      • Finding a contact in the Avaya Calling for Microsoft Teams applications
      • Making an audio or video call to a contact in the Avaya Calling for Microsoft Teams application
      • Making an audio or video call using the Dialpad of the Avaya Calling for Microsoft Teams application
      • Sending an email to a contact in the Avaya Calling for Microsoft Teams application
      • Composing a message to a contact in the Avaya Calling for Microsoft Teams application
      • Sending logs to support
      • Signing out of the Avaya Calling for Microsoft Teams application
      • Uninstalling the Avaya Calling for Microsoft Teams application
    • Avaya Workplace Client add-in for Outlook
      • Microsoft Outlook requirements
      • Avaya Workplace Client for Windows add-in for Microsoft Outlook installation
      • Joining a meeting by using the Avaya Workplace Client Add-in for Outlook
      • Making an Avaya Workplace Client call from within Microsoft Outlook
      • Making an Avaya Workplace Client call from a browser
  • Installation and Configuration
    • Manual Configuration
      • Manual configuration of Avaya Workplace Client settings
      • Avaya Workplace Client Top of Mind screen
        • Configuring the layout of the Top of Mind screen
        • Using the Top Of Mind screen
      • Configuring the display preferences on desktop clients
      • Configuring the contact search settings on Avaya Workplace Client for Android
      • Configuring the contact search settings on desktop clients
      • Modifying contact settings
      • Modifying audio and video settings on mobile clients
        • VoIP calls
      • Modifying audio and video settings on desktop clients
      • Configuring the video resolution
      • Managing Certificates
        • Viewing the certificates that Avaya Workplace Client uses
        • Installing a client identity certificate from the system certificate store
        • Installing a client identity certificate from a file
        • Removing a client identity certificate
      • Services settings
        • Modifying VoIP settings
        • Modifying Avaya Cloud Services settings
        • Modifying Exchange Calendar or Calendar Service settings
      • Configuring dialing rules manually
      • Pausing iTunes during calls
      • Viewing release and version information
      • Viewing licensing information
      • Logging in and out of the Avaya Workplace Client phone service
      • Maximizing the battery life of the device
      • Configuring the setting to automatically start and log in to Avaya Workplace Client
      • Configuring the Avaya Workplace Client add-in for Microsoft Outlook setting
    • Uninstalling Workplace
      • Removing data from mobile clients
      • Uninstalling Avaya Workplace Client from mobile devices
      • Removing data from desktop clients
      • Uninstalling Avaya Workplace Client on desktops
  • Further Help
    • Additional Help and Documentation
      • Forgotten Password
      • Getting Help
      • Additional Documentation
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Using Avaya Workplace Client for IP Office
Managing Calls

Managing Calls

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Last Updated : Feb 23, 2022 |
Avaya IP Office
Using
Agent
12.3
Intermediate

You can use the following processes to manage your calls.

Related information
Using Avaya Workplace Client as the default application for telephony services
Sending all calls to voice mail when your presence status is set to Do Not disturb
Sending all VoIP calls to voice mail
Entering digits during a call
Muting and unmuting a call
Placing a call on hold and resuming the call
Pausing and resuming a video call
Stopping the video transmission in a call
Escalating an audio call to a video call or an instant message to a call
Transferring a call
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