Add a Home Action to Restart the Call Flow

Last Updated : Dec 24, 2021 |
Callers to the auto-attendant may want to hear the list of options again. We can do this by adding a Home action which will return them to the start of the callflow.
The following is an image of a completed call flow:
The red arrow or arrows in the call flow are the changes added in this section.
Prolog information
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  1. Do the following to add a new option to the Menu:
    1. Select the AutoAttend module.
    2. Open Properties for the Menu Menu action.
    3. In the Touch Tones tab, select 0.
    4. Click OK.
  2. Do the following to add a new Home:
    1. Click the Basic Actions Basic Actions icon and select Home.
    2. Click the Details pane to place the action.
  3. Do the following to add connections:
    1. Click Connection.
    2. Set 0 to the action Home.
  4. Select Close and OK.
  5. Click the Save & Make Live icon.
  6. The auto-attendant greeting needs to be re-recorded to include the new options. For example: "Welcome to Avaya. Please press 1 for Sales, 2 for Support, 3 for Reception, 4 to dial the extension you want, or 5 to hear the latest sales offer. Alternatively, hold for further assistance or press 0 to listen to the options again. Thank you." This can be done using the callflow and short code (*80) created earlier.
  7. Do the following to test the new menu item:
    1. To make a test call to the auto-attendant module, dial *90.
    2. Dial 0 to listen to the options again.
Related links
Adding Additional Features to the Auto-Attendant