Adding a Number Unavailable Prompt

Last Updated : Dec 22, 2021 |
You can use the Home action to simplify the connections in the call flow and play a wav file to users when an extension they want is busy or not answered.
The following is an image of a completed call flow:
The red arrow or arrows in the call flow are the changes added in this section.
Prolog information
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  1. In the Recording module, add a new touch-tone and using the Edit Play List action allows you to record unavailable.wav with a message. For example: Sorry, that extension is currently unavailable. Please make another choice.
  2. In Default Start PointsCollect, delete the connections to the Menu action from the No Answer and Busy results.
  3. Add a Home action and open its properties.
  4. In the Entry Prompts tab, add unavailable.wav file.
  5. Click Close and then OK.
  6. Connect the No Answer and Busy results to the Home action.
  7. Click the Save & Make Live icon.
  8. Do the following to test call flow:
    1. Make 208 busy.
    2. On another extension, dial *17 and dial 208 when prompted. As this extension is busy, you hear unavailable.wav and then are returned to the Menu action.
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Using an Assisted Transfer Action