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IP Office Voicemail Pro Example Exercises

Table of Contents

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  • Introduction
    • System Configuration
    • Importing an example exercise
  • Creating a New Module
    • Adding a New Module
    • Creating a Short Code for Internal Calls
    • Creating the External Call Routing
  • Recording Entry Prompts
    • Recording the announcement
    • Setting Up the Recordings Module
    • Adding a Short Code to Access the Recordings Module
  • Adding Additional Features to the Auto-Attendant
    • Adding a Menu Timeout
    • Adding a ? Wild Card in a Menu
    • Using a $ Wild Card in a Menu
    • Using the Generic Action
    • Add a Home Action to Restart the Call Flow
  • Collecting Information from a Caller
    • Adding a Voice Question Action
  • Collecting Group Messages
    • Enabling Group Message Waiting Indication
    • Setting a Group Remote Access Code
  • Using a Whisper Action
    • Adding a Whisper Action
  • Using a Call List Action
    • Adding a Call List Action
  • Using the Condition Editor
    • Creating the Attendant Hours Condition
    • Using the Condition
    • Adding the Out of Hours Service
  • Using User Defined Variables
    • Creating a New Variable
    • Creating Modules to Alter the Variables Value
    • Adding Short Codes to Change the Variable Value
    • Using the Variable in the Call Flow
    • Combining the Controls
  • Module Returns and Reusing Modules
    • Creating the Module for Reuse
    • Adding the Module
  • Creating a Hunt Group Attendant
    • Add the Sales Group Attendant
  • Using a Queue Position Action
    • Adding a Queued Message
    • Creating the Queued Call Flow
  • Adding a Queue ETA Action
    • Add an ETA Message
    • Adding the Queue ETA Action
  • Still Queued
    • Recording a Sales Still Queued Message
    • Adding the Still Queued Actions
  • Forwarding Messages to Multiple Users
    • Creating the Module to Record and Forward the Message
    • Adding a short code
  • Create an User Auto-Attendant
    • Creating a Personal Attendant for a User
    • Using a Default Start Point
  • Using an Assisted Transfer Action
    • Adding the Assisted Transfer Action
    • Adding a Number Unavailable Prompt
  • Using a Play Configuration Menu Action
    • Adding a Play Configuration Menu Action
  • Using an Alarm Set Action
    • Using the Alarm Set Action
    • Using the Clock Action
      • Triggering Actions for Other Users
  • Using a Callback Start Point
    • Setting Up the Callback Call Flow
    • Setting the Callback Number
  • Triggering Actions for Other Users
  • Using Campaigns
    • Creating the Campaign
    • Getting Callers to the Campaign (Part 1)
    • Getting Callers to the Campaign (Part 2)
    • Getting Callers to the Campaign (Part 3)
  • Collecting the Campaign Results
    • Using a DSS Key
    • Using the Campaign Action to Collect Messages
    • Using a Short Code to Collect Campaign Messages
  • The NameWavs Table
    • Amending the Recordings Module
    • Recording Names to be used with a Call List Action
  • Additional Help and Documentation
    • Additional Manuals and User Guides
    • Getting Help
    • Finding an Avaya Business Partner
    • Additional IP Office resources
    • Training
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IP Office Voicemail Pro Example Exercises
Additional Help and Documentation

Additional Help and Documentation

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Last Updated : Jun 29, 2023 |
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