The exercises described in this document will help you learn how you can configure and customize the operation of your Voicemail Pro voicemail services. It assumes that you are familiar with the IP Office telephone system and have access to both the IP Office and Voicemail Pro to configure both.
Performing the exercises in sequence helps you learn the following:
Set up an auto-attendant.
Route callers to the auto-attendant.
Use different menu options.
Re-record prompts via telephone.
Use modules and access them from a telephone.
Reuse modules in other call flows.
Set up conditions.
Customize a call flow for users collecting and leaving messages.
Customize messages, and the available actions, for queued callers.
Use campaigns to let Voicemail Pro act as an automatic call center.
Note:
Some screenshots have been modified to improve the clarity of the callflow.
The callflows in these exercises are examples only and not intended to reflect a real-life customer auto-attendant and other voicemail functions.
