Adding a New Module

Last Updated : Dec 23, 2021 |
This section describes creating a new module and adding a callflow to it.
Prolog information
Metadata
Keywords:
  1. Go to StartProgramsIP Office, and open Voicemail Pro.
  2. Right-click Modules Modules and select Add.
  3. In the Name field, type AutoAttend and click OK. The Start Point is placed in the details pane.
  4. Do the following to add a menu to Start Point.
    1. Select the Start Point action.
    2. Click the Basic Actions Basic Actions icon and select Menu Menu.
    3. Click the Details pane to place the action.
  5. Do the following to add the menu options 1, 2, and 3.
    1. Right-click the Menu Menu icon and select Properties.
    2. In the Touch Tones tab, click 1, 2, and 3, and click OK.
  6. Do the following to add the transfer locations of Sales, Support, and Reception groups.
    1. Click the Telephony Actions Telephony Actions icon and select Transfer Transfer.
    2. Click the Details pane to place the action.
    3. Double-click the Transfer action to open the Properties for transfer.
    4. In the General, tab change the Token Name to Transfer Sales.
    5. Select the Specific tab.
    6. Type the destination as Sales (or 301).
    7. Click OK.
  7. Repeat the steps to create a transfer action for Support (302) and Reception (300).
  8. Do the following to connect the actions.
    1. Click the Connection Connection icon on the toolbar and connect the Start Point Next result and drag to the Menu Menu.
    2. Do the following for the Menu options to be connected to the transfer locations:
      ADDITIONAL INFORMATION:
      1. Connect 1 to Transfer Transfer Sales.
      2. Connect 2 to Transfer Transfer Support.
      3. Connect 3 to Transfer Reception.
  9. Click the Save & Make Live icon.
  10. Click Yes to make the changes permanent.
Next steps
Related links
Creating a New Module