Adding a Call List Action

Last Updated : Dec 23, 2021 |
You can add a touch tone to the auto-attendant module to allow callers to select the Accounts group through this exercise. From a given list of extensions, the caller can choose to answer the call.
The following is an image of a completed call flow:
The red arrow or arrows in the call flow are the changes added in this section.
Prolog information
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  1. Do the following to add a new option to the Menu:
    1. Open Properties for the Menu Menu action.
    2. In the Touch Tones tab, select 7.
    3. Click OK.
  2. Do the following to add a Call List action:
    1. Click the Telephony Actions icon and select Call List.
    2. Click the Details pane to place the action.
    3. Open Properties for the new Call List action.
    4. Click the Specific tab.
    5. In Transfer to group field, type Accounts.
    6. Enable the Prompt user with a list of group members option.
    7. Click OK.
  3. Do the following to add connections:
    1. Click Connection.
    2. Set 7 to the Call List action.
  4. Select Close and OK.
  5. Click the Save & Make Live icon.
  6. The auto-attendant greeting needs to be re-recorded to include the new options. For example: "Welcome to Avaya. Please press 1 for Sales, 2 for Support, 3 for Reception, 4 to dial an extension, 5 to hear the latest sales offer, 6 if you require a catalog, or 7 for Accounts. To listen to the options again, press 0 or hold for further assistance. Thank you"." This can be done using the callflow and short code (*80) created earlier.
  7. Do the following to test the new announcement:
    1. To make a test call to the auto-attendant, dial *90.
    2. Dial 7 to access the Call List. A list of extensions in the Accounts group is played. Our Accounts group contains extensions 207 and 208.
Related links
Using a Call List Action