You can record a name for each extension that is a member of the Accounts group. Through this exercise, you can use names with the Call List Action created above.
If the Voicemail Pro is running Intuity mailbox mode, mailbox users are asked to record their name when they first access their mailbox. They can also re-record their name through the mailbox controls. For IP Office mode mailbox users, you must create a module that uses the Record Name action to let users record their name.