Adding the Out of Hours Service

Last Updated : Dec 23, 2021 |
Having added the condition test for when the auto-attendant menu should be available, we need to add an action that should be applied to calls outside those times. Otherwise, calls will just be disconnected.
For our example, we will allow caller's outside business hours to leave a message.
The following is an image of a completed call flow:
The red arrow or arrows in the call flow are the changes added in this section.
Prolog information
Metadata
Keywords:
  1. Do the following to transfer the calls during out of hours to reception voicemail:
    1. Click Connection.
    2. Connect to False under the Test Condition action to the Leave Mail Reception action.
  2. Do the following to test the out-of-hours call route by changing AutoAttend to End time:
    1. Click the Conditions Editor icon.
    2. In the Attendant condition, double-click Week Planner.
    3. For the current day, change the End time to a time already past.
    4. Click OK.
  3. Click the Save & Make Live icon.
  4. Do the following to test the condition:
    1. To test the new announcement, dial *90 and make a test call to the auto-attendant.
    2. When prompted to leave a message, end the call.
  5. Do the following to change the End time back to 18:00:
    1. Click the Conditions Editor icon.
    2. In the Attendant condition, double-click Week Planner.
    3. For the current day, change the End time to 18:00.
    4. Click OK.
  6. Click the Save & Make Live icon.
Related links
Using the Condition Editor