In the IP Office system configuration, the Incoming Call Route entries are used to route external callers. For our example we want to direct all external callers to our auto-attendant (Adding a New Module).
Prolog information
Metadata
Keywords:
In IP Office Manager, select the default Incoming Call Route for Any Voice.
In the Destination, enter VM:AutoAttend. This special code uses the name of the module that was added containing the auto-attendant callflow.
Click OK.
Save and send the configuration to the telephone system.
If you have an external phone set up, make an incoming call.
Press 3. You are transferred to the Reception group. In this example, extension 207.
Next steps
You now have a basic auto-attendant which your IP Office system uses to answer external calls. However, we have not yet recorded any prompts for this auto-attendant. Go to Recording Entry Prompts.
