Recording the announcement

Last Updated : Dec 23, 2021 |
In this exercise, we will add a new prompt for our auto-attendant. This will tell callers what options are available.
Prolog information
Metadata
Keywords:
  1. Select the AutoAttend module.
  2. Open Properties for the Menu Menu action.
  3. In the Entry Prompts tab, click Add a Prompt Add a Prompt icon. The Wave Editor window opens.
  4. Do the following to record a prompt:
    1. Click the Use which media device? arrow and select Telephony Handset.
    2. In Extensions, type the extension number to record from.
    3. In Please select a file or enter a new file name, type attendant.opus.
    4. Select Record. The telephone corresponding to the extension number entered rings, and you can start to record the prompt.
    5. For our example, the prompt will be the following: Welcome to Avaya. Please press 1 for Sales, 2 for Support, 3 for Reception, or 4 to dial the extension you want if known. Alternatively, hold for further assistance. Thank you."
    6. Click Stop when you finish the recording.
    7. Click Play to reply to the recorded message.
    8. To re-record the message, select Record.
    9. When recording is complete, replace the telephone handset.
  5. Select Close and OK.
  6. Click the Save & Make Live icon.
  7. Make a test call to the auto-attendant, dial *90. You should hear the prompt.
Next steps
  • Having added a prompt for our auto-attendant, we will now also add a callflow that lets internal users re-record the prompt when necessary. Go to Setting Up the Recordings Module.
Related links
Recording Entry Prompts