Adding a ? Wild Card in a Menu

Last Updated : Dec 23, 2021 |
We want callers to be able to enter the number of the extension to which they want to be transferred themselves. In our example auto-attendant we can do this using another Menu action and some wildcards.
The following is an image of a completed call flow:
The red arrow or arrows in the call flow are the changes added in this section.
Prolog information
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  1. Do the following to add a new option to the Menu.
    1. Select the AutoAttend module.
    2. Open Properties for the Menu Menu action.
    3. In the Touch Tones tab, select 4 and click OK.
  2. Do the following to add a new Menu action containing the touch-tone option 2?? (he touch-tone option 2?? needs to be put in a separate Menu action as there are 2 in our first one and that would override 2?? if in the same menu.).
    1. Click the Basic Actions Basic Actions icon and select Menu Menu.
    2. Click the Details pane to place the action.
    3. Open the Properties for the new Menu Menu action.
    4. In the General tab, change the Token Name to Dial Extn No.
    5. In the Touch Tones tab, click the Add icon. The Add Touch Tone Sequence window opens.
    6. In Sequence, enter 2??.
    7. Click OK twice.
  3. Do the following to add a new Transfer action.
    1. Click the Telephony Actions Telephony Actions icon and select Transfer Transfer.
    2. Click the Details pane to place the action.
    3. Open the Properties for the new Transfer Transfer action.
    4. In the General tab, change the Token Name to Transfer Extn.
    5. In the Specific tab, click the Browse icon. The Possible entries window opens.
    6. Select System Defined Variables and "$KEY" Holds the last DTMF series.
    7. Click OK twice.
  4. Click the Connection Connection icon on the toolbar and connect the following:
    1. Connect 4 to Dial Extn No Dial Extn No.
    2. Connect 2?? to Transfer Extn.
  5. Click the Save & Make Live icon.
  6. Do the following to test the new menu item.
    1. To make a test call to the auto-attendant module, dial *90.
    2. Dial 4.
    3. Enter an extension number (other than the one from which you are calling). The call is transferred to the extension.
Next steps
Related links
Adding Additional Features to the Auto-Attendant