Adding a Play Configuration Menu Action

Last Updated : Dec 22, 2021 |
Through this exercise, you can add an action to enable users to configure their user options via voicemail. It is beneficial when users are working remotely.
The following is an image of a completed call flow:
The red arrow or arrows in the call flow are the changes added in this section.
Prolog information
Metadata
Keywords:
  1. Within Default Start PointsCollect, add touch-tone 3 to the Menu action.
  2. From Configuration Actions, add a Play Configuration Menu action and open its properties.
  3. Click the Save & Make Live icon.
  4. Do the following to test call flow:
    1. From extension 208, dial *17.
    2. Press 3. The configuration list options are announced.
    3. Press 5 for Do Not Disturb.
    4. Press 1 to enable and end the call.
    5. Dial extension 208 from any other extension. You will hear a busy tone.
    6. End the call.
    7. Repeat the steps and press 3 to disable Do Not Disturb.
Related links
Using a Play Configuration Menu Action