Adding a new member to a call queue

Last Updated : Apr 08, 2025 |
Prolog information
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Keywords:
Add or remove members from a call queue. You can control the availability of the added call queue members with the following options:
  • Member Status: To control member availability for all call queues.
  • Queue Status: To control member availability for your call queue.
Avaya Cloud Office™ notifies new members with a system-generated email when they are added to a call queue.
  1. Click Phone SystemGroupsCall Queues.
  2. Click the call queue to configure.
  3. Click the Call Handling & Members drop-down menu.
    ADDITIONAL INFORMATION:
    Avaya Cloud Office™ displays the Work hours tab by default.
  4. Next to Primary Members, click + Add Member.
  5. On the Call Queue Members window, select the members to add.
  6. Click Done.
  7. Set Member Status and Queue Status switches as required.
    ADDITIONAL INFORMATION:
    For example, if a member is out of the office, switching off Member Status stops calls from being directed to them.
  8. Click Save.
Related links
Call queue groups