Configuring the welcome email for new users

Last Updated : Feb 28, 2024 |
Prolog information
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Customize the welcome email that Avaya Cloud Office™ sends to new users to add the following:
  • An image, which can be up to 350 x 60 pixels in dimension
  • A message limited to 750-characters
  • A contact email address for support
  • A phone number for support
  • A webpage link for support
Important:
Welcome email configuration is only available on Premium or Ultimate subscription plans.
  1. From the Admin Portal homepage, click MoreAccount SettingsAppearance.
    STEP RESULT:
    Avaya Cloud Office Service Web displays the Company Logo tab.
  2. Click the Email Notifications tab.
    ADDITIONAL INFORMATION:
    Avaya Cloud Office Service Web provides a preview of the default welcome email.
  3. To change the language, do the following:
    1. From the Language list, select the language and click Update Preview.
      ADDITIONAL INFORMATION:
      Avaya Cloud Office Service Web translates the email into the selected language.
  4. In the Customize Email Notifications section, update the following fields:
    ADDITIONAL INFORMATION:
    • Custom Logo: Enter an image URL to add a custom logo to your email header. The image dimensions cannot exceed 350 x 60 pixels.
    • Message: Add up to 750-characters long custom message to the footnote of the email.
    • Contact Email: Add a support email address to the footnote of the email.
    • Support Contact Phone Number: Add a support phone number to the footnote of the email.
    • Support Website: Add a webpage URL to the footnote of the email.
  5. In the Customize Welcome Email section, select or clear the following check boxes:
    ADDITIONAL INFORMATION:
    • Include main company number
    • Include direct number
    • Include Avaya Cloud Office Support Center information
  6. To view your customized email, scroll down and click Update Preview.
  7. Click Save.