Setting up a call queue audio while connecting

Last Updated : Jun 08, 2023 |
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Set up audio that call queue callers can hear while connecting. You can select one of the following options as connecting audio:
  • Ringtones: For callers to hear ringtones.
  • Music: For callers to hear music. Under Select Music, select the required default tune.
  • Custom: To upload a custom .wav or .mp3 file from your computer. Click Browse and select the required file.
  1. Click Phone SystemGroupsCall Queues.
  2. Click the call queue to configure.
  3. Click the Greeting & Hold Music drop-down menu.
    ADDITIONAL INFORMATION:
    Avaya Cloud Office™ displays the Work hours tab by default.
  4. Under Audio While Connecting, click Edit.
  5. On the Audio While Connecting window, under Set Audio, select and configure the required option.
  6. Click Done.
  7. To set up audio for after-hours, click After Hours, and repeat steps 4 to 6.
  8. Click Save.