Configuring after-hours call forwarding for a call queue

Last Updated : Mar 04, 2025 |
Prolog information
Metadata
Keywords:
Forward after-hours calls that your call queue receives to an external number or extension.
  1. Click Phone SystemGroupsCall Queues.
  2. Click the call queue to configure.
  3. Click Call Handling & MembersAfter Hours.
  4. Under How to handle calls during after hours, do one of the following:
    • Select Play an announcement to play an announcement audio.
    • Select Send to voicemail to divert the call to voicemail.
    • Select Forward to external number, and type an external number.
    • Select Forward to extension, and click Edit to select an extension from the list.
    ADDITIONAL INFORMATION:
    Forward to extension is selected.
  5. Click Save.
Related links
Call queue groups