Configuring voicemail and notifications for message-only extensions

Last Updated : Apr 08, 2025 |

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You can set up email or text message notifications, modify your voicemail greeting, change your notification settings, and select a co-recipient.

On the Admin Portal homepage, click Phone SystemGroupsMessage-Only Extensions.
Click the message-only extension to configure.
To change the voicemail greeting, click Voicemail & Notifications and do the following:
1. Click Edit.
2. From the Set Greeting list, select Custom.
3. Select the required option and add your message.
4. Click Done.
ADDITIONAL INFORMATION:
All callers hear this greeting before getting the option to leave a voice message.
To change the voicemail recipient, click Voicemail & NotificationsAnother extension and do the following:
1. Click Select extension.
2. On the Select extension window, select the user from the list or type the name in the search field.
3. Click Done.
To change notification settings, click Voicemail & NotificationsSettings and do the following:
1. Click Edit.
2. Select the check box according to your preference.
  ADDITIONAL INFORMATION:
  You can type your email address or select carrier and type your phone number under Send Notifications to.
3. To change the additional settings, click to expand the drop-down list at the top-right corner and then click Advanced Settings.
4. Optional: Click Customize Notifications under Actions.
5. Optional: Click the relevant check box and type your email.
To receive a voicemail transcript, toggle on the Voicemail to text switch.
To specify the users can access to the messages that the mailbox receives, click Edit Co-recipients and select a user from the list.

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