Assigning an unassigned extension to a user

Last Updated : Feb 07, 2024 |
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Select an unassigned extension and assign it to a user. When you assign an extension to a user, Avaya Cloud Office™ moves this user to the Users with Extensions page.
  1. From the Admin Portal homepage, click UsersUser ListUnassigned Extensions.
  2. Click the unassigned extension to assign.
  3. On the extension details page, in the Setup Option section, select one of the following options:
    • Send invite: Send a welcome email to the user or users with an activation link.
    • Activate by assigning credentials: Assign credentials to the user or users. You must create a password, a PIN, and a security question with an answer for the user. Users do not receive a welcome email.
      When you select Activate by assigning credentials, Avaya Cloud Office Service Web displays the Credentials section alongside the New User Info and Settings sections.
    • Activate later: Set up users now, but activate them later. Users do not receive a welcome email.
  4. If you select Activate by assigning credentials, do the following:
    1. In the Credentials section, complete the Password, Reenter Password, PIN, and Reenter PIN fields.
    2. From the Security Question list, select a security question for the user.
    3. In the Answer field, type an answer for the security question on behalf of the user.
    4. To set an emergency response location for the user, in the Emergency Response Location section, click Add.
  5. In the New User Info section, complete the following fields:
    ADDITIONAL INFORMATION:
    • First Name
    • Last Name
    • Email Address
  6. To require the user to have a unique email ID, select Users require unique email IDs.
    ADDITIONAL INFORMATION:
    This option is available only when activating by assigning credentials or activating later.
  7. Click Verify Email Uniqueness.
    STEP RESULT:
    • If the email address is unique, Avaya Cloud Office Service Web displays a notification window confirming its uniqueness.
    • If the email address is not unique, Avaya Cloud Office Service Web displays the Duplicate Email Association window from where you can edit duplicate email addresses.
  8. To change the extension number, in the Extension Number field, edit the number.
  9. Complete the following fields:
    ADDITIONAL INFORMATION:
    • Contact Phone
      You can select the Publish in Company Directory check box to publish the user's contact phone in the company directory.
    • Mobile Phone
      You can select the Publish in Company Directory check box to publish the user's mobile phone number in the company directory.
    • Job Title
    • Department
  10. If you have multiple sites, select one from the Site list.
  11. To modify the user's role, under Assigned Role, click Edit Role and select a new role.
  12. In the Settings section, select the user language, greeting language, and regional format.
  13. Select or clear the following check boxes:
    ADDITIONAL INFORMATION:
    • Yes, I would like to receive information on product education, training materials, etc.
    • Include User in Company Directory
  14. Click Save.
    ADDITIONAL INFORMATION:
    This button changes to Save & Enable when activating by assigning credentials.