Setting up a call queue greeting

Last Updated : Jun 08, 2023 |
Prolog information
Metadata
Keywords:
Set a greeting message for callers connecting with an agent from your call queue. Avaya Cloud Office™ provides the default call queue greeting in the following format: Thank you for calling <CALL QUEUE NAME>. Please hold for the next available agent. However, you can create a custom call queue greeting with one of the following options:
  • Computer Microphone: To record your message with your computer microphone. You can replay the recording before uploading.
  • Phone: To record your message with your phone. After typing your phone number, Avaya Cloud Office™ calls you to record your custom message over the phone.
  • Importing: To upload a .wav or .mp3 file from your computer.
Note:
To add an after-hours message, you must set Avaya Cloud Office™ from the Call Handling & Members drop-down menu to play an announcement during after-hours.
  1. Click Phone SystemGroupsCall Queues.
  2. Click the call queue to configure.
  3. Click the Greeting & Hold Music drop-down menu.
    ADDITIONAL INFORMATION:
    Avaya Cloud Office™ displays the Work hours tab by default.
  4. Under Call Queue Greeting, click Edit.
  5. On the Call Queue Greeting window, under Set Greeting, select one of the following options:
    • Default: To use a default greeting message.
    • Custom: To add a custom greeting message.
  6. To set a custom greeting, select the required option, and add your message.
  7. Click Done.
  8. To set up a greeting for after-hours, click After Hours, and repeat steps 4 to 7.
  9. Click Save.