Adding a Post Dial Action

Last Updated : Dec 24, 2021 |
The Post Dial action can be used to play the actions in a Voicemail Pro start point to a different extension than the one triggering the process.
You can create a short code that allows the Reception to play the Clock module previously created to another extension. This is just an example of how post dial can be used to launch a chosen call flow start point at another extension (we could have used a Menu action to let the receptionist indicate the extension).
The following is an image of a completed call flow:
Prolog information
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  1. Add a new Modules called PostClock.
  2. From Miscellaneous Actions, add a Post Dial action and open its properties.
    1. In the Specific tab, in Post the following action or wav file, click .
    2. Select Start Point or module and select the Clock module created previously.
    3. Click OK.
    4. In to extension, enter 207 and select OK.
  3. Connect the Start Point to the Post Dial action.
  4. Click the Save & Make Live icon.
  5. In IP Office Manager, add the following short codes:
    1. In Code, enter *98.
    2. In Feature, enter Voicemail Collect.
    3. In Telephone Number, enter Post Clock.
    4. In Line Group ID, enter 0.
  6. The Post Dial action can also be used to play a wav file to the target extension.
For example, to play the file c:\file\mymusic.wav, in the Specific tab, you can to play the .wav file in a continuous loop and delete the .wav file after completion.
Related links
Triggering Actions for Other Users