Avaya Analytics™ chart and images fail to download

Last Updated : Sep 19, 2020 |
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Condition

During an air gap deployment using an outbound proxy, the Avaya Analytics™ chart and images fail to download when the user runs the agn download command in the ccm-agn-ctl container.

Cause

CA certificate of image repository server is not valid or updated.

Solution

  1. In the ccm-agn-ctl container, copy the .pem or the .cer version of your proxy CA certificates to the following directory:
    ADDITIONAL INFORMATION:
    /etc/pki/ca-trust/source/anchors/
  2. Run the following command:
    ADDITIONAL INFORMATION:
    update-ca-trust
  3. Run the following command:
    ADDITIONAL INFORMATION:
    agn download