Restarting Avaya Analytics™ after an Avaya Oceana® restart

Last Updated : Mar 23, 2022 |
Prolog information
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If Avaya Oceana® restarts for any reason, do the following steps to ensure that Avaya Analytics™continues to be functional.
For the detailed steps, see the Deploying Avaya Analytics™ for Avaya Oceana® document.
Before you begin
  • Delete the Reliable Eventing group.
  • Recreate the Reliable Eventing group.
  • Restart Avaya Analytics™ Orca pods.
Other:
You must restart the measure processors only during a maintenance window.
  1. Log in to the Cluster Control Manager (CCM) console as a cust user.
  2. Switch to being the root user by entering the command su.
  3. To run the Analytics Administration script, use the following command:
    ADDITIONAL INFORMATION:
    ccm release orca analytics
  4. Select Troubleshooting by pressing the corresponding number.
  5. Select General by pressing the corresponding number.
  6. To restart the measure processors, select the Restart Measure Processors option by entering the corresponding number.
  7. In the Proceed to Measure Processing Pods restart option, type y.
    STEP RESULT:
    CCM console displays the following list of services that restart after you confirm to proceed:
    • The measure processors
    • The REF input adaptor
    • The interval controller
  8. In the Are you sure you wish to continue? option, enter y.
    ADDITIONAL INFORMATION:
    Note:
    This step resets the real-time data.
    STEP RESULT:
    This step restarts all the services in a sequential order. After the completion of the process, CCM console displays the message as DONE.
  9. Return to the previous page by entering b.
  10. Quit the current page by entering q.
  11. Return to the main menu by entering m.
  12. To check the status of all pods, in the CCM console, run the following command as a customer user:
    ADDITIONAL INFORMATION:
    kubectl get pods | grep orca
    STEP RESULT:
    The services that you restarted displays the STATUS column as Running and the READY column as 0/1.
  13. Wait for the READY column to display 1/1.
  14. To monitor the readiness of the pods that you restarted, run the following command:
    ADDITIONAL INFORMATION:
    kubectl get pods -w | grep orca
    ADDITIONAL INFORMATION:
    The services take about 15 minutes to restart. If the services do not restart after 15 mins, contact Avaya support.
  15. Return to the previous page by entering b.
  16. Quit the current page by entering q.
  17. Return to the main menu by entering m.