Setting group filters

Last Updated : Aug 29, 2022 |
Prolog information
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You must set group filters for supervisors to monitor their respective assigned agents. By default, the agent group filter is enabled, and the routing service group filter is disabled.
Note:
When you enable or disable a routing service group filter, the supervisor experiences a disconnection in Avaya Workspaces on the real-time reports because the data publisher gets restarted.
  1. Log in to the Cluster Control Manager (CCM) console as the customer user.
  2. Switch to being the root user by entering the command su.
  3. To run the Analytics Administration script, use the following command:
    ADDITIONAL INFORMATION:
    ccm release orca analytics
  4. Select Deployment by pressing the corresponding number.
  5. To select the Realtime Configuration option, enter the corresponding number.
  6. To select the Realtime Group Filters option, enter the corresponding number.
  7. To view the existing status of the agent group filter, select the Show current Group Filter option, enter the corresponding number.
    STEP RESULT:
    Depending on whether the group filter is enabled or disabled, the Group Filters screen displays the following:
    • Group Filter is currently enabled.
    • Group Filter is currently disabled.
  8. Return to the previous page by entering b.
  9. Quit the current page by entering q.
  10. Return to the main menu by entering m.
  11. To view the existing routing service group filter, select the Show current Routing Service Group Filter option, enter the corresponding number.
    STEP RESULT:
    Depending on whether the group filter is enabled or disabled, the Group Filters screen displays the following:
    • Routing Service Group Filter is currently enabled.
    • Routing Service Group Filter is currently disabled.
  12. Return to the previous page by entering b.
  13. Quit the current page by entering q.
  14. Return to the main menu by entering m.
  15. To set an agent group filter, select the Set Group Filter option, enter the corresponding number.
  16. In the Proceed to setting group filter value field, type y.
    ADDITIONAL INFORMATION:
    Entering n cancels the operation.
  17. In the Set Group Filter field, type enable or disable and press Enter.
  18. Return to the previous page by entering b.
  19. Quit the current page by entering q.
  20. Return to the main menu by entering m.
  21. To set the routing service group filter, select the Set Routing Service Group Filter option, enter the corresponding number.
  22. In the Proceed with setting routing service group filter field, type y.
    ADDITIONAL INFORMATION:
    Entering n cancels the operation.
  23. In the Set Routing Service Group Filter field, type enable or disable and press Enter.
  24. Return to the previous page by entering b.
  25. Quit the current page by entering q.
  26. Return to the main menu by entering m.