This document contains procedures for the routine maintenance and troubleshooting of Avaya Analytics™. Routine maintenance practices include scheduling backup and restoration, post-installation configuration, daily monitoring, and verification testing. It also contains regulatory information, safety precautions, configuration, and administration best practices.

The troubleshooting information in this document is not intended to replace or replicate the dynamic information stored in a product or solution knowledge base that the Avaya Support team maintains. Instead, it provides procedures on how to overcome and resolve common issues. It also describes troubleshooting tools and techniques.

This document is intended for people who perform Avaya Analytics™ maintenance and troubleshooting tasks, are familiar with the solution, and who are trained to handle software errors. To handle issues that are not documented in this document, contact Avaya support.