Restarting Avaya Analytics™ after applying Avaya Oceana® patches

Last Updated : Sep 28, 2021 |
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If the Avaya Oceana® restarts for any reason such as, applied Avaya Oceana® patches, it is necessary to restart Avaya Analytics™.
Before you begin
  • Delete the Reliable Eventing group.
  • Create the Reliable Eventing group.
  1. Log in to the Cluster Control Manager (CCM) console as the customer user.
  2. To run the Avaya Analytics™ Administration script, use the following command:
    ADDITIONAL INFORMATION:
    ccm release orca analytics
  3. To select the Deployment option, enter the corresponding number.
  4. To select the Service Restart Options option, enter the corresponding number.
  5. To select the Restart Ref Input Adaptor option, enter the corresponding number.
    ADDITIONAL INFORMATION:
    The restart can take several minutes to complete.
  6. In the Proceed with REF Input Adapter restart field, type y.
    ADDITIONAL INFORMATION:
    Typing n cancels the operation.
  7. To return to the previous page, type b and press Enter.
  8. To quit from the current page, type q and press Enter.
  9. To return to the main menu, type m and press Enter.
  10. Log in to System Manager web console, go to ElementsAvaya Breeze® Reliable Eventing Administration Destination Status.
  11. Scroll down to the Analytics.IA_12345.QueueUCM.PUMPUP line item. This is usually on the second page.
    1. If the number of En-queued Messages is greater than 1, skip the rest of this procedure.
    2. If the number of En-queued Messages is zero, restart Avaya Analytics™.
    ADDITIONAL INFORMATION:
    For the detailed steps of restarting Avaya Analytics™, see the Deploying Avaya Analytics™ document.