Unable to log in to Avaya Analytics™ using LDAP

Last Updated : Jan 19, 2021 |
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Condition

Users with the supervisor role cannot log in to Avaya Analytics™ using LDAP.

Cause

This issue occurs when you store supervisors and supervisor groups above the search root path.

Solution

  1. Create supervisors and supervisor groups on or below the search root path.
  2. Store supervisors and supervisor groups at a location that is one or more levels below the search root folder.