You must create a user group in ACM named AgentTraceGroup and assign the agents who are required to be traced to this group. The orca-trace-measure-proc service traces all agents assigned to this group, who are logged-in to Avaya Workspaces.
Log in to the Avaya Control Manager console as an administrator.
On the Avaya Control Manager webpage, click Groups.
In the navigation pane, click LocationParent group.
Click Add ACM Group.
In the ACM Group Details section, do the following:
In the Entity Type field, select User.
In the Name field, enter the name AgentTraceGroup.
In the Description field, enter a description of the entity type.
In the Systems field, select Oceana – Analytics.
Click the Entity Assignment tab.
In the Available section, select the agents to be traced and move to Selected section by clicking on arrow icon.
