You can incorporate Routing Service groups into Avaya Analytics™ Historical Reporting using the Historical Routing Service Groups Configuration option. Configuring Routing Services groups in Historical Reporting allows supervisors to view historical information about the routing services in the Routing Service groups to which they are assigned.

You can assign supervisors to a group called System Routing Service group, so that supervisors can bypass individual Routing Service group filters and access all routing services in all groups. Such supervisors will have unrestricted access to all routing service information across routing service groups.