You can create a local user and add the user to a group for the user to avail the respective Avaya Analytics™ defined user privileges. However, only a user configured with supervisor role in Avaya Control Manager can get access to the historical reports.
Log in to the Cluster Control Manager (CCM) console as the customer user.
Switch to being the root user by entering the command su.
To run the Analytics Administration script, use the following command:
ADDITIONAL INFORMATION:
ccm release orca analytics
Select Historical Reporting by pressing the corresponding number.
Select Historical Reporting Configuration by pressing the corresponding number.
To create a local user for Historical Reporting, select the Create a Historical Reporting local user (valid ACCCM Reporting Supervisor) option by entering the corresponding number.
In the Proceed with user creation option, type y.
ADDITIONAL INFORMATION:
Entering n cancels the operation.
At the prompt, enter the administrator password.
In the Username field, type the username of the supervisor who is a valid supervisor in Avaya Control Manager.
Enter the new user name and password.
ADDITIONAL INFORMATION:
Note:
When you assign a name to this user, ensure that a user of the same name does not already exist on the LDAP server. If a local user in Historical Reporting has the same user name as an existing LDAP user, then, after this LDAP user logs in to Avaya Analytics™, the LDAP user profile gets linked to the local user profile of the same name in Historical Reporting. As a result, the privileges of the existing LDAP user are enhanced to the same level as the privileges of this newly created local user in Historical Reporting.
After linking the LDAP user to the local user with the same name in Historical Reporting, the local user profile no longer appears in the list of Historical Reporting users, because the list cannot include users with LDAP accounts.
Confirm the password.
In the New Users Fullname field, type the new user's full name.
STEP RESULT:
The CCM console displays that message that the user is created.
