If you delete Routing Services from a Routing Service Group, they no longer appear when you report on the Group. Avaya Analytics™ behaves this way whether you run the report for historical or current periods.
Cause
The Routing Service Group reporting operation is different from the Agent Group reporting.
If Supervisors can access to a Routing Service Group, they can run reports for historical and current periods on this Group. If Supervisors do not have access to a Routing Service Group, they cannot report on this Group for historical or for current periods.
