In real-time reporting the Routing Service Group producer is not visible

Last Updated : Mar 28, 2022 |

Cause

Routing Service Group producer is not installed during Avaya Analytics™ deployment.

Solution

  1. Log in to the Cluster Control Manager (CCM) console as the customer user.
  2. Switch to being the root user by entering the command su.
  3. Check if the processor is deployed, run the following command:
    ADDITIONAL INFORMATION: [root@ccm~]#kubectl get pods --all-namespaces | grep orca-itd-agent-group-measure-proc
  4. Open deployment spreadsheet, go to Orca tab > Routing Service Group Measure Processor field.
    ADDITIONAL INFORMATION:
    If the value of the field is set as False, then Routing Service Group Measure Processor is not deployed. To deploy this processor, see section Preparing the deployment spreadsheet in Deploying Avaya Analytics™ for Avaya Oceana® guide.