To stop tracing an agent, you must remove the agent from the AgentTraceGroup user group in ACM. When an agent is unassigned from AgentTraceGroup, tracing stops for that agent immediately, even when the agent is still logged onto Avaya Workspaces and handling calls. Stopping agent trace does not delete the trace records for that agent.
Log in to the Avaya Control Manager console as an administrator.
On the Avaya Control Manager webpage, click Groups.
In the navigation pane, go to AgentTraceGroup user group.
Click the Entity Assignment tab.
In the Selected section, select the agents to stop tracing and move to the Available section by clicking on arrow icon.
