Unable to access Historical Reporting web page

Last Updated : Sep 20, 2020 |
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Condition

Unable to access the Historical Reporting web page.

Cause

The HTTP requests that are using cluster IP address or FQDN cannot reach the services in the cluster.

Solution

  1. Log in to the Cluster Control Manager (CCM) console as the customer user.
  2. Switch to being the root user by entering the command su.
  3. To run the Analytics Administration script, use the following command:
    ADDITIONAL INFORMATION:
    ccm release orca analytics
  4. Select Troubleshooting by pressing the corresponding number.
  5. To select the General option, enter the corresponding number.
  6. To select the Restart keepalived-vip pods option, enter the corresponding number.
  7. In the Proceed with Restarting Keepalived-vip pods field, type y.
    ADDITIONAL INFORMATION:
    Typing n cancels the operation.
    STEP RESULT:
    The Avaya Common Services keepalived-vip pod restarts.
  8. Return to the previous page by entering b.
  9. Quit the current page by entering q.
  10. Return to the main menu by entering m.