The ccm release orca analytics command fails

Last Updated : Sep 22, 2020 |
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Condition

When trying to run the post install scripts for from the CCM console, the ccm release orca analytics command does not display the maintenance and troubleshooting options.

Solution

  1. Log in to the Cluster Control Manager (CCM) console as the customer user.
  2. Switch to being the root user by entering the command su.
  3. To find the location of the Avaya Analytics™ script, run the following command:
    ADDITIONAL INFORMATION:
    # find / -name analytics
    ADDITIONAL INFORMATION:
    Note:
    The path can be different in your environment.
    STEP RESULT:
    The CCM console displays the following:
    /opt/avaya/flex/clusters/analytics-env7/staging/orca-5.0.265/orca/avaya-flex/bin/release/analytics
  4. Run the following command:
    ADDITIONAL INFORMATION:
    python3 /opt/avaya/flex/clusters/analytics-env7/staging/orca-5.0.265/orca/avaya-flex/bin/release/analytics
    STEP RESULT:
    The CCM console displays the options for maintaining and troubleshooting Avaya Analytics™.