If you cannot run historical reports using Avaya Analytics™ web and all other troubleshooting efforts are unsuccessful, use the following steps to restart the Historical Reporting server.
Log in to the Cluster Control Manager (CCM) console as the customer user.
Switch to being the root user by entering the command su.
To run the Analytics Administration script, use the following command:
ADDITIONAL INFORMATION:
ccm release orca analytics
Select Troubleshooting by pressing the corresponding number.
To select the Historical Reporting option, enter the corresponding number.
To restart the Historical Reporting Server, select the Restart the Historical Reporting Server option by entering the corresponding number.
