Historical and real-time reporting fails after an upgrade

Last Updated : Apr 26, 2021 |
Prolog information

Condition

An upgrade from Avaya Analytics™ Release 4.0.0.1 to 4.1 followed by an upgrade from Avaya Oceana® Release 3.7 to 3.8 results in the following issues:
  • Historical and real-time reporting fails
  • Unified Collaboration Model (UCM) pumpup fails to complete
    The UCM pumpup process provides Avaya Analytics™ the latest state of all agents.

Cause

The UCM notification type list changes.

Solution

  1. Log in to the Cluster Control Manager (CCM) console as the customer user.
  2. Switch to being the root user by entering the command su.
  3. To take a back up of the input adaptor configuration map to a file, run the folowing command:
    ADDITIONAL INFORMATION:
    k describe cm orca-ref-input-adaptor > input-adaptor-cm.txt
  4. To edit the input adapter configuration map, run the following command:
    ADDITIONAL INFORMATION:
    k edit cm orca-ref-input-adaptor
  5. In command mode in a vi editor, enter the following command to replace the UCM notification type string:
    ADDITIONAL INFORMATION:
    %s/FORWARD_NOTIFICATION/SEND_NOTIFICATION/g
  6. Write and quite the editor.
  7. Log in to the Cluster Control Manager (CCM) console as the customer user.
  8. Switch to being the root user by entering the command su.
  9. Select Deployment by pressing the corresponding number.
  10. Select Service Restart Options by pressing the corresponding number.
  11. To restart the Reliable Eventing Framework Input Adaptor service, select the Restart Ref Input Adaptor option by entering the corresponding number.
  12. In the Proceed with REF Input Adaptor restart field, enter y.
    ADDITIONAL INFORMATION:
    Entering n cancels the operation.
    Wait for the service to start running.
  13. To view the connection to REF and the pumpup process statuses, check the input adapter logs.
    ADDITIONAL INFORMATION:
    The pumpup process must display the message that the process is complete.