Condition
An upgrade from Avaya Analytics™ Release 4.0.0.1 to 4.1 followed by an upgrade from Avaya Oceana® Release 3.7 to 3.8 results in the following issues:
-
Historical and real-time reporting fails
-
Unified Collaboration Model (UCM) pumpup fails to complete
The UCM pumpup process provides Avaya Analytics™ the latest state of all agents.