Deleted agent groups data appears in historical reports that supervisors generate

Last Updated : Nov 01, 2021 |
Prolog information

Condition

When supervisors run Agent Group reports, they can view deleted or historical data about the Agent Groups that they were previously assigned.

Cause

This is intentional so that supervisors who were previously assigned an Agent Group can still run reports if they want to view historical information about the Agent Group. This information includes deleted records too.
If a supervisor sets the time filter as Yesterday, then the report displays only those agents that were configured for that Agent Group the previous day, not the present set of agents. Supervisors can only view historical data from the time that they were added to the Group.