Rolling back the Avaya Analytics™ software

Last Updated : Dec 01, 2022 |
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Use this procedure to roll back the Avaya Analytics™ software to a previous version after a upgrade.
  1. Log in to the Cluster Control Manager (CCM) console as the customer user.
  2. Copy the Avaya_Oceana_Application_Deployment_4.x.xlsm spreadsheet that you earlier saved on a secured location to the CCM server.
  3. From the directory on CCM that contains the Avaya_Oceana_Application_Deployment_4.x.xlsm, run the following command:
    ADDITIONAL INFORMATION:
    screen
  4. Run the following command:
    ADDITIONAL INFORMATION:
    cc upgrade spec Avaya_Oceana_Application_Deployment_4.x.xlsm
  5. At the prompt, do the following:
    1. Accept the EULA.
    2. Confirm the upgrade.
    STEP RESULT:
    The Avaya Analytics™ software starts downloading and installing.
  6. To monitor the progress of the install, run the following command:
    ADDITIONAL INFORMATION:
    tail -f /var/log/ avaya/ccm/ccm-main.log
  7. To check if the installation is successful, run the following command on the CCM console:
    ADDITIONAL INFORMATION:
    ccm status