Fixed-purpose buttons on a call center phone

Last Updated : Feb 27, 2020 |

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Fixed-purpose buttons are static buttons on the phone and serve fixed functions. For example, the Headset button to answer a call by using the headset.

A small subset of these buttons also have an indicator to indicate that the button function is activated. For example, when on mute, the indicator in the Mute button is lit.

The following table provides information about the fixed-purpose buttons that are available on the supported UNIStim phones. Depending on whether you are using a desk phone or a soft phone, you might have to press or click the buttons.

Button	Name	Description
	Copy	Click or press the Copy button to copy a network service, feature, or folder.
	Services	Click or press the Services button to access the following services: Language Date/Time Set Info Call Log Options Ring type Call Timer Change Feature Key Label Name Display Format Virtual Office Login and Virtual Office Logout Test Local Mode and Resume Local Mode Password Admin Station Control Password Note: Virtual Office Login and Virtual Office Logout are available only if Virtual Office is configured. Test Local Mode and Resume Local Mode are available only if Branch Office is configured.
	Quit	Click or press the Quit button to quit a network service or feature.
	Navigation arrows	Use the navigation arrows to scroll through menus and lists on the display screen.
	Send/Enter	Press the Send/Enter button, at the center of the Navigation key cluster, to confirm the menu selection. You can use the Send/Enter key to select only the current highlighted item on the display screen of the phone.
	Inbox/Message	Click or press the Inbox/Message button to view the messages or return a call.
	Shift/Outbox	Click or press the Shift button to switch between two feature key pages when a second feature key page exists.
	Directory	Click or press the Directory button to view the Network Directory.
	Volume	Click or press the volume buttons to increase or decrease the volume.
	Mute	Click or press the Mute button to only listen during the call without transmitting. When on mute, click or press the Mute button to unmute and return to a two-way conversation. The Mute button also mutes the headset microphone.
	Speaker	Click or press the Speaker button to answer and make calls using the hands-free speaker.
	Dial pad	Click or press numbers on the dial pad to dial a number.
	Release	Click or press the Release button to end an active call.
	Expand	The Expand button to launch the GXAS applications window. Note: Although the Expand button is available on the phones, this button is not operational because Device Adapter does not support this button in the current release.
	Headset	Click or press the Headset button to answer and make calls by using the headset.
	Hold	Click or press the Hold button to place an active call on hold. The feature key label for the line placed on hold displays a flashing icon. Click or press the Line key to return to the call.