Device Adapter for Avaya Aura® Call Center Elite allows you to enter a call work code. A call work code is a digit sequence of up to 16 digits in length. You can use a call work code to track customer-defined events. The type of call work code depends on the call center usage, for example, a call work code can be a social security number or your account code.

For example, a call center can use a call work code to track your state for accounting purpose. In this case, before changing the work mode from ACW to Auto-in or Manual-in, you must enter a call work code, which in this case is your account code.

Depending on the configuration, the call work code can be optional or forced.

The call work code that you enter during a call is optional.

If the administrator has programmed forced call work code, then you must enter the call work code after you complete a call, even if you have entered the optional work code during the call.