In the Manual-in work mode, you must press the Manual-in button every time after you end an active call in order to make yourself available to service the ACD queue.
Note:
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In most configurations, either the Auto-in button or the Manual-in button is available, but not both.
When you are in the Manual-in mode, the system automatically changes your mode to After Call Work mode after you end the active call. To go back to the ACD available queue, you must press the Manual-in button.
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The system administrator may configure to automatically transition your work mode to Manual-in after you log in.
