Viewing the skill set of an agent

Last Updated : Feb 28, 2020 |
Prolog information
Metadata
Keywords:
Skill set represents the skills which the system administrator has assigned to an agent.
You can view the assigned skill set by logging in as an agent or a supervisor.
  1. Press login on the phone and enter your agent ID or supervisor ID and password (if configured).
Result
The phone screen displays the following information:
  • MWI status for the logged in agent.
  • Assigned skill set for the agent.
  • Skill set that is applicable to the logged in agent but is not assigned to the agent.