Similarities and differences between Device Adapter phones and Avaya Aura® SIP desk phones

Last Updated : Sep 16, 2020 |
Prolog information

Similarities between Device Adapter phones and Avaya Aura® SIP desk phones:

Avaya Aura® SIP desk phones and Device Adapter phones both have buttons that you can use for configuring features and performing call center-specific operations in an Avaya Aura® Call Center Elite environment.

Differences between Device Adapter phones and Avaya Aura® SIP desk phones:

Although both Device Adapter phone and Avaya Aura® SIP desk phone use the advanced SIP architecture for call center features, there are user experience differences between them.
The following are the main differences:
  • The user interface and icons of Device Adapter phones and Avaya Aura® SIP desk phones differ. For example:
    • A Device Adapter phone has feature keys, which you can use to select a feature or perform an operation.
    • An Avaya Aura® SIP desk phone has a feature list menu, which you can use to select a feature or perform an operation.
  • Avaya Aura® SIP desk phones provide audio tone to indicate the success or failure for a user action of pressing a button, whereas Device Adapter phones provide text-based or screen-based responses.