During Forced logout by clock time, the system automatically logs you out at a predefined time. If you are not on an ACD or DAC call, you are logged out. If you are on an ACD or DAC call, you typically hear a tone burst and the pending icon for logout is displayed.
If you are logged out because of either the clock time or a supervisor action, you can log in again.
Forced agent logout override
While on an ACD or DAC call, if you detect a pending logout, you may override the logout for the remainder of your shift hours for that shift. The logout by clock time recurs for your next shift. If you do not (or cannot) override the logout, and if Call Center Elite does not have the maximum number of registered agents at the time, you can log in again.
