Your system administrator may configure Reason codes for some call center features such as switching to the Aux work mode. In this case, you must provide a Reason code when switching to the Aux work mode. The system administrator may configure the Reason codes as follows:
Forced: You must enter a Reason code.
Requested: You can bypass entering a Reason code.
None
If your system administrator has not configured Reason codes, you would not be prompted to enter a Reason code. For more information about the Reason codes that are configured for your call center, contact your system administrator or supervisor.
