An agent or a supervisor can use the Call Recording feature to record calls on an agent’s phone. A supervisor can record a call for quality management purpose. An agent can record a call for data collection or for some other after call work.

You can record a call by using the CTI controlled application on an agent’s desktop. The recording mechanism depends on the type of the CTI controller that is used in your call center.

For more information about call recording, see the documentation for your CTI controller.