Glossary

Last Updated : Feb 27, 2020 |
Term
Description
Aux Work
Auxiliary (Aux) work mode
ACW
After Call Work mode
TACW
Timed After Call Work
ACD
Automatic Call Distribution
DAC
Direct Agent Calls
VDN
Vector Directory Number
UUI
User-to-user information
CTI
Computer Telephony Integration
SCA
Single Call Arrangement
MCA
Multiple Call Arrangement